Client: Amada Health (Primary Care and Behavioral Health)
Location:USA
Providers: Dr. Kiran Reddy and Dr. Silvia Collazo
Engagement Start: June 2025
Reporting Period: June 2025 – January 2026
Billing Platform: Office Ally
The Challenge
When Amada Health partnered with 24/7 Medical Billing Services, the practice was facing significant revenue cycle inefficiencies that were limiting cash flow and operational visibility.
Key challenges included:
- $184,000 in outstanding Accounts Receivable across 1,922 claims
- 86 rejected claims sitting unresolved in Office Ally
- 62 claims delayed due to unsigned provider notes and missing documentation
- No AR segmentation to distinguish collectible revenue from aging debt
- Provider credentialing gaps preventing clean claim submission
- Inconsistent patient collections with no structured follow-up process
The practice lacked a clear recovery strategy, resulting in mounting AR and limited financial predictability.
The 24/7 MBS Approach
24/7 Medical Billing Services implemented a structured, phased AR recovery and revenue cycle stabilization plan.